To see when your order should arrive, please check your estimated dispatch date and order status in "My Order History" or in your order confirmation email. If your order has already been dispatched, you can check which delivery method it was sent with and then find a list of the delivery times here to see when you should expect your order by.
Untracked (Standard Delivery) :
Orders shipped via Royal Mail standard delivery take approximately 3 to 5 days to be delivered. However those shipments are sent without tracking number. As such, your order can take up to 14 working days after the date of dispatch to be delivered. .
Tracked Delivery :
Includes parcel tracking and normally delivered within 1 - 2 working days after the dispatch date.
Includes parcel tracking and normally delivered within 2 working days, depending on the day the order was placed.
You will also find your tracking number in "My order history" and in your dispatch confirmation email if you have chosen one of the trackable delivery methods. You can then track your order on the couriers website to find the latest delivery updates. Please read more about tracking your order here.
For further help:
Please log in to your account and check My Order History. Has your order been dispatched yet?