Where is my order ?

To see when your order should arrive, please check your estimated dispatch date and order status in "My Order History" or in your order confirmation email. If your order has already been dispatched, you can check which delivery method it was sent with and then find a list of the delivery times here to see when you should expect your order by.

UPDATE 12/01/2023

*Please note: 

Due to technical issues, Royal Mail International is experiencing some delays. Please allow 2-3 days for your order to arrive. 

Standard delivery:

The average standard delivery time is 10-12 working days after the dispatch date. 
Tracked delivery:

Includes parcel tracking and is usually delivered within 6-8 working days of dispatch but may take up to 10 working days.

Express delivery:

Usually delivered within 4-6 working days after the dispatch date.


You will also find your tracking number in "My order history" and in your dispatch confirmation email if you have chosen one of the traceable delivery methods. You can then track your order on the couriers website to find the latest delivery updates. 

1 out of 1 found this helpful
# [EMAIL US](/hc/en-nz/requests/new) Our friendly Customer Service team is ready to help you with all your questions!
# PHOTOBOX CUSTOMER SUPPORT Couldn't find what you're looking for? We're happy to help you via email!