An item is incorrect or missing from my order. What should I do?

We're really sorry to hear that you have not received all of your personalised products yet.

If you have ordered more than one type of product in the same order, please note, each item will be dispatched from us separately and likely to arrive at different times.

During the lead up to Christmas, postal delays may result in some additional days for delivery added to when you receive all your items, so please bear with our delivery partners.


If an item is missing from your parcel, we kindly ask you to check your order confirmation email as the item could have been dispatched separately. If this was not the case, please contact our customer service team so we can check your order for you.

If you have received the wrong item, please contact us so we can look in to this for you. When contacting us please give us your order reference and details of what is missing or incorrect, so we can help you as quickly as possible.

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