Since the14th March 2022, Hermes will become EVRI.
Why is Hermes changing their name/re-branding?
Following significant investment and two years of major growth, the business is seeing a lot of exciting changes and this rebrand is a result of that.
Why change now?
The changes started before the pandemic and Hermes saw the demand for online shopping and that home delivery was continuing to grow. But Covid-19 changed many businesses, including Hermes, and they reacted quickly as the number of parcels in their network skyrocketed.
Evri builds on the changes they’ve already made to ensure they are doing the right thing for customers, colleagues and society and the fact they are continuing to grow and adapt as a business.
Will Hermes still exist?
No, not in the UK. But they will still work closely with Hermes in other countries to fulfil international deliveries.
Is their new website secure?
Evri are committed to protecting customers' privacy and security – but they can’t defend customers from scams that you target directly. If you receive an unexpected email or text message claiming to be from Evri, please take care and don’t click on any links within the message.
Will my account still be the same or do I have to re-register?
Yes, your account is the same, you don’t have to re-register
Are T&Cs the same?
Will I have the same courier?
Yes. There are no direct changes to couriers because of the rebrand.
Have they emailed all account holders to let them know what’s happening?
Yes, all account holders have been made aware.
Do Hermes still have the same website address?
No, from the 14th March 2022 customers will be redirected to evri.com
Do I have to re-install the app?
No, it will automatically update soon, but you can keep using the existing app for now.
I paid for Hermes labels last week, are they still valid?
My retailer does its returns through Hermes, can I still send them with you?