1. How do I delete uploaded photos?

Any photo, uploaded directly into a creation (but not into a Photobox album), which has not been used for the final purchase of that creation or any other orders, will get automatically deleted after 3 months (it'll be stored in a Temporary album during that period). If you want to delete these photos sooner, please go to the website where you can delete photos from a Photobox Album.

2. Where can I upload photos from?

When uploading directly into a creation, you can upload photos from: your local phone gallery, Photobox Albums, Facebook, Instagram, and Google Photos.

When uploading via Account (iOS) or My account > Upload images (Android), you can upload photos from your local phone gallery, Facebook, Instagram or Google Photos into your Photobox albums.

Note: Whatsapp and Social Media sites often compress photos to a low resolution, that’s why we recommend using original photos where possible.

3. I am having an issue uploading my photos

If you are having issues with uploading photos, we suggest closing the app and trying again.

4. What does the quality warning mean?

For best results, we recommend using high resolution images and avoiding using social media photos. If you get a low quality warning (an orange exclamation mark), then we recommend using a different layout or placing the photo in a smaller aperture.

5. Can I upload photos on the app but make my creation on my desktop?

Absolutely! You can upload all your photos on the app into a Photobox Album which can be accessed on the app or on the website. To start uploading your photos, click on “Upload” option (on iOS) or "Account > Upload photos to web" (on Android) from the banner on the bottom of the home page.