Something went wrong when I placed my order, what should I do?

We're sorry to hear that you were unable to place your order or that the payment did not process properly.

If your card payment was not accepted, we recommend that you double check your card details and try again, or contact your bank who will be able to identify the issue and help you. Alternatively, you can use PayPal as a method of payment. If the order is still not processed, please contact our customer service team who will be happy to resolve this for you.

If the order is still not processed, please contact our customer service team who will be happy to resolve this for you.

Please note that if you have a billing or delivery address in Republic of Ireland (R.O.I), you will need to enter your personal Eircode in the postcode field to be able to proceed to the payment page. You can find your Eircode here.

I was charged incorrectly, what should I do?
If you notice that the order amount that was charged from your card and the amount on the invoice doesn't match, please contact us.

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